CRM Articles

Whether you refer to the technology as CRM, Customer Relationship Management or Sales Force Automation, the fact is the technology and terminology can be confusing. CRMReview.org helps address this challenge by providing a number of informative CRM articles which include editor reviews of top CRM providers.

Compare Free CRM Quotes

Save money on CRM solutions

How many employees require access to system?

Epicor CRM Review

Customer relationship management, CRM, strategies are vitally important to businesses in today's economy. Successful CRM strategies can help companies increase profits, retain customers, and grow - regardless of the economic climate. Epicor CRM software helps businesses manage the entire product life-cycle to help businesses achieve growth. The CRM software helps businesses see where they can reach new customers, how to maintain the old customers, areas that can be improved for efficiency, and provides data for analytics. Epicor CRM software is one CRM solution that can help a business achieve its goals.

The Company

Epicor CRM software, produced by Epicor, focuses on manufacturing, retail, distribution, hospitality, and services industries. Their global reach - their software is available in 30 languages and they serve over 150 countries - allows a company to expand and allows global companies to work with a global partner. Epicor CRM has been solving customer management problems for over 25 years, and has been designing innovative solutions for those problems. Whether your business is smaller or larger, Epicor CRM is dedicated to providing the solution your company needs at an affordable price.

Strengths

Epicor CRM's strengths are that it has been around for a while. Having 25 years of experience with customer management has given Epicor the long-view that other, newer, companies lack. Epicor CRM'software has been developed over the years with trial and error; it incorporates what works and what clients need rather than a perceived need or desire. With its longevity has come a proven track record and long-term relationships with clients. The long-term client relationships have helped Epicor CRM develop software to meet a wide range of business needs, from the new business to the multi-national corporation.

Products

Epicor CRM software has products to help in a range of activities. Epicor CRM provides software to help improve: sales force automation, point of sale activities, retail activities, customer service management, and all other areas of business. In addition to its business activity focus, Epicor CRM also provides solutions to specific industries; they have a specific set of solutions for senior living and care businesses and eCommerce businesses.

Epicor CRM?s software promises to provide ways to contact and develop new customers while retaining relationships with older clients. In addition, the CRM software will help drive new sales and improve the level of customer service in your business. Epicor CRM promises to deliver more than simple statistics on customers; it will allow your business to see the customer interactions from all levels and all points of view so improvements can be made.

Conclusion

Epicor CRM?s software can serve a wide range of businesses. Whether your business is a local, regional, national, or multi-national, Epicor CRM has a solution that can fit your needs. Epicor CRM software is backed by the company's commitment to developing long-term working relationships with their clients; the company wants their clients to be happy with the software.

Return to Article Summary Page