CRM Articles

Whether you refer to the technology as CRM, Customer Relationship Management or Sales Force Automation, the fact is the technology and terminology can be confusing. CRMReview.org helps address this challenge by providing a number of informative CRM articles which include editor reviews of top CRM providers.

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NetSuite CRM Review

NetSuite was launched in 1998 and offered on-demand ERP and CRM solutions to become a market leader in hosted business service systems. NetSuite is one of the leading web-based business system providers with around 6500 customers all over the world. The system is available as an on-demand service, which makes it easier and simpler as there is no requirement of hardware, no license fee and no complicated installation procedures. NetSuite's 'real-time dashboard' is an easy, accessible information system, where all employees can find the requisite information that they may need for their diverse roles in the company. Customization is also easy, as the SuiteFlex module helps users to increase and enhance the basic NetSuite application.

Product

This was the first company to provide web-based applications for companies to streamline their business processes in the most effective manner. NetSuite offers an integrated customer relationship management (CRM), enterprise resource planning (ERP) and ecommerce solutions in a single, useful application. The product is also available in German, Spanish, French, Chinese, Russian and Japanese besides English.

The CRM solutions give information about every sector in the company, automate all business procedures and reduce the cost and complexity of technology.

NetSuite's CRM solutions include:

NetSuite. This is a complete web-based solution for medium-sized companies that combine ERP, CRM, ecommerce and collaboration capacities of the company.

NetSuite Small Business

This is a tailored solution for smaller operations that has the same components, which manage front and back office activity, sales management, customer support and accounting.

NetSuite CRM

A total CRM solution, which is web-based and offers a company all the conventional CRM functions, which are needed to enhance customer satisfaction and thereby increase sales, revenue and profits.

NetSuite CRM+

This exceeds the base level of CRM and provides a total customer-centric solution to organize, manage and nurture relationships through multiple channels. This could be telephonic contact, direct personal interaction or online on the web.

Platforms

NETERP is the back-office ERP and accounting solution for businesses that are mid-sized and includes purchase, finance, order management, ecommerce facility and so on.

NetCommerce

A total ecommerce solution with tools that integrate inventory, order management, sales, marketing and customer service, which ensure totally streamlined operations within and without the organization..

NetFlex

This application enables third-party software vendors to contribute to the extension of the NetSuite application, which increases capacity and capability. This is done through the NetFlex web service platform.

Conclusion

NetSuites mission is to enable companies to come to decisions faster and better in a complex, competitive global environment. The products integrate CRM, ERP and ecommerce solutions in a single, potent combination with which companies can unify divisions and departments in a seamless, automatic process. Web-based and delivered through the Internet, a company can implement NetSuite in one go or decide to do it gradually, depending on needs.

NetSuite has customers from every industry around the world. The company has won awards for market leadership and innovative technology from well-known publications like eWeek, CRM Magazine, PC Magazine, InfoWorld and several others.

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