CRM Articles

Whether you refer to the technology as CRM, Customer Relationship Management or Sales Force Automation, the fact is the technology and terminology can be confusing. CRMReview.org helps address this challenge by providing a number of informative CRM articles which include editor reviews of top CRM providers.

Compare Free CRM Quotes

Save money on CRM solutions

How many employees require access to system?

Pivotal CRM Review

Pivotal CRM is a CRM systems company. By focusing on customer relationship management (CRM)systems, Pivotal CRM helps businesses develop their customer interactions to the fullest extent. By providing out-of-the-box packages, as well as custom built CRM systems, Pivotal CRM is a leader in the CRM systems community. With its wide variety of options, Pivotal CRM can assist companies of all sizes and in all industries with their CRM systems needs.

The Company

Pivotal CRM is part of CDC Software: The Customer Driven Company. CDC Software is consistently recognized as an industry leader in the technical software development industry. CDC Software serves companies in more than 50 countries and has offices in more than 22 countries. This allows for a truly global scope of business for CDC Software. Additionally, with the global reach, Pivotal CRM systems will be able to assist companies that are completely based overseas or who have branches overseas.

CDC Software, and by extension Pivotal CRM, prides itself on being an industry leader in flexibility. This means helping your company find the solution, rather than forcing your company into a solution. Additionally, because they have such a diverse group of employees and partners, Pivotal CRM can provide industry specific solutions, rather than a general CRM system that you have to work your business into.

Products

The main CRM system offered by Pivotal CRM is Pivotal CRM 6.0. This product is fully integrated with Microsoft Office and allows even a technical novice to work with it. Pivotal CRM 6.0 is designed to fully assist companies with the CRM system needs.

In addition to their main product, Pivotal CRM offers many CRM systems that are independent, or that can work with Pivotal CRM 6.0 to provide a more complete solution for your company. If you are unsure of which products to choose, Pivotal CRM is happy to provide a consultation with your company to determine your needs. Included in their product line are: Sales Force Automation, a software solution designed to make your sales process competitive; Marketing Automation and Service Automation, designed to help your marketing and customer service departments reach higher levels of efficiency and profit; and Analytics, software based on understanding the numbers that are coming in from various sources that your company depends on. Whether it is a portion of a CRM system, such as just needing marketing automation, or the need for a complete CRM system, Pivotal CRM can help find the software solution for your company.

Pivotal CRM also has CRM systems designed to function with today?s technology. They have a CRM system designed to help integrate your business with social media, like Facebook and MySpace. Additionally, Pivotal CRM systems can be set up to work with mobile media ? cell phones and laptops ? so your company can benefit regardless of their location.

Conclusion

Whether your company can benefit from an out-of-the-box solution, or whether your company needs a custom designed CRM system, Pivotal CRM can work with your company to develop the CRM system that is best. The industry leading software in Pivotal CRM systems provides a competitive edge for companies.

Return to Article Summary Page