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Reviewers Comments:
My company used Landslide CRM for three months. We paid for Landslide?s top Implementation package and assigned an internal project manager to ensure the set-up and training would go smoothly. We were led to believe that Landslide had the functionality we needed, but the software did not deliver. We encountered many problems with the software and usability of the system. We frequently brought these items to Landslide?s attention, and their response was that they would ?put it on their to-do list?. When we asked about the status of the ?enhancements list? they told us there?s no formal notification process related to submitted items and their status. Report functionality was extremely limited. There?s no traditional, intuitive dashboard template for ?high-level? executive review of sales reps activities, pipeline etc. It was difficult to pull reports. Landslide purports to have dashboards; however upon using the system we discovered the dashboard is merely an area of the system called Pulse which doesn?t have the capability to track the metrics users might need. Pulse is driven off predefined data and metrics and cannot measure custom fields. Instead of saving time, Landslide was cumbersome to use and extensively used ?pop-up? technology to perform most of the work/tasks. Landslide?s claim to their system innovation is that it?s designed from a sales reps point of view in helping guide them through the ?sales process?. I ask what about the sales management? Since it doesn?t offer traditional activities tracking it?s difficult to quickly see typical metrics sales management needs. While overall cost is less expensive than some other systems, beware --you will more than pay for it, in time, effort and functionality in the long run. Furthermore, a member of Landslide?s executive team was rude and unresponsive to our feedback. That member dismissed many of our issues as user error and implied in an email that we were incompetent. Understand we have veteran sales reps and management (25+ years of sales experience) who have successfully used a variety of CRM programs such as Salesforce, Microsoft CRM, Sugar, ACT Sage, Goldmine, SalesLogix. I?ve never encountered such an unprofessional act or insult and doubt I will ever again. As a result, we switched to Salesforce and have been happy with the change. If you are considering purchasing Landslide, I strongly suggest you reconsider. The mistake we made in purchasing Landslide cost my company money and wasted countless hours of our time. Some of our key problems include: 1. Poor measurement and reporting for high level management: a. Pulse pseudo dashboard was slow, cumbersome to use and not informative b. Could not report graphically on custom fields c. Most reporting done through ?MyLists? which are poorly designed/difficult to create ? we would create reports only to find out we did it wrong later 2. Poor usability a. System was slow/difficult to navigate and we believe some components of the system are based on non-standard sales and technology platforms b. Cannot multi-task because cannot operate multiple windows or move easily from one screen to the next c. Easy to leave a screen without saving data ?reps regularly lost info they put in the system ? this was challenging when a rep was in one Account and would have to move quickly to another when a new call came in d. Overall sales rep feedback was negative 3. Software / program issues a. Slow and would freeze up on users more than other programs b. MS Outlook Sync slowed down MS Outlook and caused it to freeze/not respond c. Compatibility issues in MS Explorer and Mozilla ? inconsistent performance ? sometimes things would work as they were supposed to and sometimes they wouldn?t 4. Disorganized training/implementation a. No clear training materials/organization for implementation/training b. Not consultative/does not reflect any sort of recommended best practices, etc. c. Did not listen to our needs and address them.

Reviewers Comments:
The recent release added more speed and ease of use to make things even easier to use. Plus, the VIP Personal Sales Assistant, a live person, makes importing info and updates from the road even simpler! I highly recommend this to any sales organization.

Reviewers Comments:
Failry happy with Landslide so far. This CRM is easy to use and pretty decent value. Been with them for a few years. No plans to change.

Reviewers Comments:
Our slaes team is very happy with Landslide CRM. The interface is very clean and the best part is the ease of accessing information within the tool with minimum clicks needed. These guys understand the buy and sell cycles.

Reviewers Comments:
Not particularly impressed with Landslide so far after using it for the last few months. I think there are better solutions out there.

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